Last updated: 06 August 2026

Viral Exim supplies made-to-order and bulk construction materials for export. Because goods are procured, produced and packed against each confirmed order, the following terms apply.

1. Order cancellation by buyer

Before procurement/production begins: cancellation may be accepted in writing; any bank charges and costs already incurred will be deducted from the advance before refund.
After procurement/production begins: orders cannot be cancelled, since materials are committed against your specification. Any exception is at our sole discretion and may involve restocking and cost recovery.
After shipment: cancellation is not possible.

2. Cancellation by Viral Exim

We may cancel an order if payment terms are not honoured, if export of the goods becomes restricted by law, or in force majeure situations. In such cases, amounts received for undelivered goods will be refunded after deducting costs legitimately incurred.

3. Quality claims

Goods are supplied against the standards/grades and inspection terms stated in the contract. Where a pre-shipment inspection certificate is issued, it is final evidence of quality and quantity at shipment unless otherwise agreed.
Claims must be lodged in writing within the period stated in the contract (typically within 15 days of cargo arrival), supported by photographs, surveyor/lab reports and batch identification.
Valid claims are settled by replacement, credit note or refund for the affected quantity, as mutually agreed. Liability is limited to the invoice value of the affected goods.

4. Non-returnable situations

Goods damaged after risk has passed to the buyer under the agreed Incoterms.
Goods altered, processed, installed or improperly stored at destination.
Custom-fabricated or machined items made to buyer drawings, unless defective against the agreed drawing/specification.

5. Refund method and timeline

Approved refunds are made through banking channels to the remitter's account, normally within 15–30 working days of settlement agreement, subject to banking and foreign-exchange regulations applicable in India.

6. How to raise a claim

Write to sales@viralexim.com with your order/invoice number, or call +91 6354959369. We respond to all claims within 3 working days.