Last updated: 06 August 2026

Viral Exim ("we", "our", "us"), located at 203, Saidham 2 Apartment, Uco Park, Vallabh Vidyanagar, Anand, Gujarat, India - 388120, operates the website www.viralexim.com. This Privacy Policy explains what information we collect from visitors and business enquirers, how we use it, and the choices you have. By using this website, you agree to the practices described below.

1. Information we collect

Information you provide: name, company name, designation, phone/WhatsApp number, email address, delivery destination, and details of your enquiry or RFQ when you contact us by phone, WhatsApp, email or through this website.
Business documents: BOQs, drawings, specifications or purchase documents you voluntarily share for quotation purposes.
Technical information: basic log data such as IP address, browser type, pages visited and referring pages, collected by our hosting provider for security and performance.

2. How we use your information

To respond to enquiries and prepare quotations against your RFQs.
To communicate about orders, shipments, documentation and after-sales service.
To maintain our supplier/customer records and comply with export documentation, taxation and other legal requirements applicable in India.
To improve our website and services.

We do not sell, rent or trade your personal information to third parties for marketing.

3. Sharing of information

We share information only where necessary to perform our services or comply with law — for example with freight forwarders, customs house agents, banks, inspection agencies and government authorities involved in an export transaction, or with our hosting and email service providers who process data on our behalf.

4. Third-party links and embeds

This website contains links and embedded services from third parties, including Google Maps (location map) and WhatsApp (chat links). Your use of those services is governed by their own privacy policies. We are not responsible for the privacy practices of third-party websites.

5. Data retention

We retain enquiry and transaction records for as long as needed for business, accounting, export-compliance and legal purposes under applicable Indian law, after which they are deleted or anonymised.

6. Data security

We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal information held by us, subject to our legal record-keeping obligations. To make a request, write to sales@viralexim.com.

8. Children's privacy

This website is intended for business users. We do not knowingly collect information from anyone under 18 years of age.

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

10. Contact us

For any questions about this Privacy Policy:

Email: sales@viralexim.com
Phone/WhatsApp: +91 6354959369
Address: 203, Saidham 2 Apartment, Uco Park, Vallabh Vidyanagar, Anand, Gujarat, India - 388120